Terms of ServiceTerms of Service

The serviceThe service

SyncLens provides audio-visual forensic analysis of media files. It returns a four-class result with a calibrated confidence band and the supporting evidence behind it. It does not return a verdict. A result is forensic evidence, not proof, and you are responsible for how you use it.

AccountsAccounts

You need an account to use the service. Give accurate information, keep your credentials secure, and take responsibility for activity under your account. You must be able to form a binding contract to use the service.

Acceptable useAcceptable use

Your use of the service is subject to the Acceptable Use Policy. We may suspend or terminate an account that breaks it.

Plans and billingPlans and billing

Paid plans are billed monthly through Paddle, which acts as the merchant of record. Usage is metered by minute of media analysed, not per file.

Each plan includes a monthly allowance. Usage beyond it is billed at the overage rate shown on the pricing page. Prices are early-access prices and may change with notice.

Your contentYour content

You keep all rights to the media you upload. You grant SyncLens a limited licence to process that media to produce a report, and to store the media and the report for the retention period of your plan. See the Retention Policy.

Our intellectual propertyOur intellectual property

The service, the models, the interface, and the documentation belong to SyncLens or its licensors. These terms do not transfer any of those rights to you.

DisclaimersDisclaimers

The service is provided as is. A result is a probabilistic forensic indicator, not a determination of authenticity, and performance varies with the media. See the Known Limitations page. We do not warrant that the service will be uninterrupted or error free.

Limitation of liabilityLimitation of liability

To the extent the law allows, SyncLens is not liable for indirect or consequential loss. Our total liability under these terms is capped at the amount you paid for the service in the twelve months before the claim.

TerminationTermination

You can close your account at any time. We may suspend or end access for a breach of these terms or the Acceptable Use Policy. On termination, your data is deleted in line with the Retention Policy.

Changes to these termsChanges to these terms

We may update these terms. If a change is material, we will give notice through the service or by email before it takes effect.

Governing lawGoverning law

The governing law and the venue for disputes will be identified here before launch.